Technical Services Manager

A Snapshot

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team including Building Services Manager (BSM), making an impact in a number of ways:

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs

• The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk.

• Supporting the BSM in property related services

Please note, this role will be based in our data centre in Johor Bahru and work on 12 hours shift.

Your Day to Day

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;

• Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers

• Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards

• Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS

• Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO9001, ISO14001, SOC2, PCI.

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety

• Monitor and manage the performance of outsourced services vendors and contractors, including cleaning, gardening, etc.

• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations. Issue change and incident notices as when required.

• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation

• Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers

• Lead minor capital projects for customers/internal purposes

• Supervise operational metrics, data and analyse risks

• Conduct regular property inspections, including all critical facilities, building, fixtures, fitting which include concrete or structural elements and architectural finishing supporting by the Building Services Manager (BSM)

• Ensure the data centre operations including general cleaning and security are well maintained

• Implement and administer inventory control programs/purchase parts and supplies

• Covering 12 hours rotating shift operations

Requirements:

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields

• Excellent collaborator with strong communication skills in English and Bahasa Malaysia, Mandarin is a plus

• Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals

• Able to read and comprehend single line diagrams

• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services

• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems. CAD is a plus.

• Exceptionally flexible, forward-thinking and motivated by change

• Effective customer management skills and meeting chair experience