Technical Solution Engineer

Help Desk & IT Support (Information & Communication Technology)

To be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.

Job Responsibilities

• Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
• Work closely with cross-functional teams to coordinate problem resolution.
• Manage the status of resolution for all support cases, ensuring issues are resolved accuratelyand in a timely manner.
• Evaluate customer needs to suggest upgrades or additional features.
• Record and maintain knowledge collected from each issue in a central location.
• Other duties as required.

Job Requirements

• Diploma or University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
• Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
• Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
• High degree of analytical and problem-solving skills.
• High degree of organization, attention to detail and an ability to multi-task.
• Required language(s): English and Mandarin.
• Must be able to work in rotating shifts.

Your application will include the following questions:

Are you available for shift work?

How would you rate your Mandarin language skills?

CDNetworks is a global leader in content delivery network and cloud acceleration services with fully integrated Cloud Security DDoS protection and a web application firewall. Our mission is to transform the Internet into a secure, reliable, scalable, and high-performing Application Delivery Network. CDNetworks’ unique position as the only multinational Content Delivery Network (CDN) with expertise and infrastructure in China, Russia and other emerging markets, enables us to be trusted partners in local markets, while serving as foremost experts on extending into global markets.

CDNetworks accelerates more than 40,000+ websites and cloud services at blazingly fast speeds over a network of more than 300 global PoPs in established and emerging markets. By delivering this performance on demand, CDNetworks eliminates costly IT infrastructure buildout and technical staffing costs for our customers.

We have been serving Enterprise customers for more than 20 years across industries such as gaming, finance, travel, e-commerce, e-learning, high-tech, manufacturing, and media. CDNetworks offices are located in US, UK, Singapore South Korea, Japan, China and more.

We look forward to you joining our team!

CDNetworks, TXNetworks, Quantil Inc. and Quantil Networks are acquisition partners of Wangsu Science & Technology Co., Ltd.

CDNetworks is a global leader in content delivery network and cloud acceleration services with fully integrated Cloud Security DDoS protection and a web application firewall. Our mission is to transform the Internet into a secure, reliable, scalable, and high-performing Application Delivery Network. CDNetworks’ unique position as the only multinational Content Delivery Network (CDN) with expertise and infrastructure in China, Russia and other emerging markets, enables us to be trusted partners in local markets, while serving as foremost experts on extending into global markets.

CDNetworks accelerates more than 40,000+ websites and cloud services at blazingly fast speeds over a network of more than 300 global PoPs in established and emerging markets. By delivering this performance on demand, CDNetworks eliminates costly IT infrastructure buildout and technical staffing costs for our customers.

We have been serving Enterprise customers for more than 20 years across industries such as gaming, finance, travel, e-commerce, e-learning, high-tech, manufacturing, and media. CDNetworks offices are located in US, UK, Singapore South Korea, Japan, China and more.

We look forward to you joining our team!

CDNetworks, TXNetworks, Quantil Inc. and Quantil Networks are acquisition partners of Wangsu Science & Technology Co., Ltd.

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