Technical Support Engineer

• Provide level 2 technical support for Sangfor products to APAC and EMEA customers.
• Respond, follow up, and resolve customer issues promptly (within documented SLA).
• Take responsibility for customer satisfaction and the overall success of the TAC.
• Leading internal escalations and communicating with the Sales, Pre-sales, and R&D teams
• Create technical documentation to improve internal and external technical knowledge.

Requirements:

• Good Knowledge in general networking - TCP/IP 7 Layer OSI, routing/switching, router ACL, WAF, VLAN and etc.
• Advanced troubleshooting knowledge in different operating systems (e.g.Windows, UNIX, LINUX)
• Experience in virtualization technologies such as Vmware, KVM, and Openstack is strongly preferred.
• Basic scripting skills with Python, Perl, or Shell would be an advantage.
• Effective writing and communication skills in English
• Excellent collaboration and proven teamwork abilities
• Positive, communicative, and customer-oriented attitude

Technical Presales Engineer (MY) - Malaysia