Technical Support Engineer – Cloud - Join a Market Leader

Salary :

RM6,000 - 9,000 monthly

Syarikat : Private Advertiser

Jenis Pekerjaan : Sepenuh Masa

Kuala Lumpur

Bilangan Pemohon

000+

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Penerangan Pekerjaan - Technical Support Engineer – Cloud - Join a Market Leader

We are seeking a dedicated Technical Support Engineer – Cloud to join our vibrant team at Private Advertiser in Kuala Lumpur.
Growing your career as a Contract/Temp Technical Support Engineer – Cloud is a terrific opportunity to develop fundamental skills.
If you are strong in decision-making, analysis and have the right work ethic for the job, then apply for the position of Technical Support Engineer – Cloud at Private Advertiser today!

Job Description:

1. Responsible for provide HUAWEI CLOUD Computing technical support.

2. Provide technical and solution support to customers and partner through tickets, telephone, email, meeting.

3. Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates.

4. Interface with engineering partner/on-site engineer to fulfill customer function and performance request.

5. Develop service FAQs and cases periodically based on service requirements, and share with others.

Job Requirement:

1. Degree in Computer Science, Information Technology or equivalent.

2. Required skills: Linux, basic cloud and networking. Knowledge of security, big data, AI, database, docker and coding experience would have added advantage.

3. Added Advantages for HCIP/HCIE or other related cloud certifications.

4. Good communication and customer service skills and the ability to work in a collaborative team environment.

5. Experience in call center for Voice, CCTV and Video Conference product with 2 years similar experience.

6. Guidance & training will be provided.

7. Willing to work in shifts.

8. Contract position is available.

Benefits of working as a Technical Support Engineer – Cloud in Kuala Lumpur:

● Unlimited Growth Potential
● Room for Advancement
● Advantageous package

Original job Technical Support Engineer – Cloud - Join a Market Leader posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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