We are desiring to recruit an ambitious Technical Support Engineer (IT Helpdesk) to join our talented team at Public Mutual Berhad in Kuala Lumpur.
Growing your career as a Full time Technical Support Engineer (IT Helpdesk) is a great opportunity to develop beneficial skills.
If you are strong in analysis, people management and have the right determination for the job, then apply for the position of Technical Support Engineer (IT Helpdesk) at Public Mutual Berhad today!
Job Description
- Provide IT helpdesk support via phone call, in-person, email and e-ticketing system
- Respond to customers’ inquiries and incidents reporting according to the Service Level Agreement (SLA)
- Provide 1st and 2nd level support for in-house applications, mobile, hardware and software applications
- Monitor and upkeep of OS, software version and patches
- Involve in system documentation and testing for in-house applications
- Prepare monthly management reports and IT Newsletters
Job Requirement
- Degree/ Diploma in Information Technology or related disciplines
- 2 - 3 years hands-on working experience in IT Helpdesk Support
- Good technical and troubleshooting knowledge in computer hardware, software, Windows OS and Mac OS
- Pleasant, diligent and possess good communication skills, positive attitude and strong sense of responsibility
- Able to work independently and cooperatively in a team
- Fresh graduates or applicants without relevant experience but who have strong academic credentials will also be considered
Benefits of working as a Technical Support Engineer (IT Helpdesk) in Kuala Lumpur:
● Excellent benefits
● Opportunities to grow
● Competitive salary
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