Technical Support Engineer (Permanent) - Urgent Hire

Job Responsibilities 

• Perform Technical Helpdesk Support to call in customers for all IT products and services distributed by the company.
• Manages IT Hotline for urgent requests and Helpdesk email for requests for support.
• Troubleshooting of issue encountered by end users
• Provides level 1 support for IT needs. 
• Provide support for key field service activities in line with customers’ requirements.
• Update service record into database promptly and accurately.
• Assist in answering to customer enquiry and feedback via call and emails.
• Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
• Dispatching parts and service to customer sites as needed.
• Handling customer escalations with support from Level 2 as needed.
• Any ad-hoc duties as assigned. 

Job Requirements:-

• Minimum diploma in IT or related
• 3 years of working experience related to Service centre domain 
• Able to Work Independently, Self-motivated, and Diligent
• Willing to learn IT skills, Familiar with Windows Environment.
• Experience in Troubleshooting and Repairing of PC/Notebooks is a must.
• Possess Analytical and Problem-Solving Abilities
• Written and spoken Language Proficiency in English is essential 
• Effective communication skills
• Knowledge on Dynamics NAV (formerly known as Navision) or BMC tool 
• Knowledge on different product (end point device) vendor like Lenovo, Dell, Fujitsu 
• 24* 7 rotation shift, on site support