Technical Support Executive - Mandarin Speaker - Ara Damansara

We are looking for a Customer Support Executive to handle first-level support for corporate and consumer products. This role involves managing phone, email, and fax communications, assisting with inquiries, resolving issues, and ensuring high customer satisfaction.

Key Responsibilities:

• Manage incoming and outgoing customer interactions through phone calls, emails, and faxes, addressing product-related questions, sales inquiries, promotional offers, and general support requests.
• Deliver consistent technical assistance via phone and email for product-related concerns and issues.
• Demonstrate strong interpersonal and communication abilities to effectively resolve customer frustrations and provide satisfactory solutions.
• Assess customers technical understanding and tailor explanations accordingly to ensure clear and effective support.
• Perform initial troubleshooting and ask relevant questions to determine the appropriate next steps for software-related queries.

Qualifications:

• 1-2 years of customer service experience (preferably in a call center or tech support).
• Fresh Graduates with IT qualification are encouraged to apply
• Excellent verbal and written communication skills.
• Strong multitasking abilities and attention to detail.
• Proficiency with CRM systems and Microsoft Office.
• Customer-centric with a positive, solution-oriented mindset.
• Knowledge of hardware/software troubleshooting is a plus.

What We Offer:

• KPI Allowance: RM500
• Night Shift Allowance: RM400
• EPF & SOCSO
• Sick leave
• Annual leave
• 5 mins from Kelana Jaya LRT station and a shopping mall.
• Office is located next to housing area. Convenient for outstation candidates.
• Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.