Technical Support - IT Helpdesk - Dynamic Team

Technical Support – IT Helpdesk 

Job Responsibilities:
 

• Provide various IDC services for after-sales maintenance and technical support to customers who have purchased our company's products;
• Responsible for answering technical problems submitted by customers online;
• Responsible for actively handling business failures encountered by customers
• Any other ad-hoc duties as required or assigned
   

Work requirements:

• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• Have strong adaptability, coordination ability, learning ability, and be able to handle problems independently;
• Familiar with operating systems such as Windows Server or Linux;
• Good psychological quality, strong sense of responsibility and lively personality;
• The flexibility to work irregular hours, when required.