We are looking for a motivated Technical Support Lead (Network, SDWAN, SASE) to join our productive team at Career International FOS Pte Ltd in Kuala Lumpur.
Growing your career as a Full time Technical Support Lead (Network, SDWAN, SASE) is a promising opportunity to develop essential skills.
If you are strong in innovation, presentation and have the right work ethic for the job, then apply for the position of Technical Support Lead (Network, SDWAN, SASE) at Career International FOS Pte Ltd today!
Job Descriptions:
- Provide remote or onsite technical support on SD-WAN product debugging and troubleshooting
- Perform technical service work of SD-WAN project remote or onsite delivery, handle urgent business requests and issues from customers
- Compose and maintain technical documentation and reports as required. Per project need, short term travel to customer location (domestic or overseas) may be required
Job Requirements: - 4 years or above experience in servicing SD-WAN or any related field.
- Fuent in English listening, speaking, reading and writing, favorable Mandarin listening and speaking, normal reading and writing
- Solid experience in network device debugging project with in-depth knowledge of TCP/IP protocol and routing switch:
Junior: experienced engineer with solid knowledge, need help on key points when solving problems
Mid-level: very experienced engineer, can solve most of customer problems alone, may need help on difficult or complicated problems
Senior: solid experienced engineer and able to lead the team for service delivery and problem solving, able to provide help to others - Good customer focus, service awareness, communication and coordination skills
Benefits of working as a Technical Support Lead (Network, SDWAN, SASE) in Kuala Lumpur:
● Excellent benefits
● Room for Advancement
● Generous Compensation
Salary :
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