Technical Support Representative - Exciting Challenge

Company:

Our purpose is to improve SME prosperity across Asia. We automate SME accounting and payroll, enabling our customers to run their business more efficiently & profitably, ensuring long-term sustainable success.

We are building a different kind of company, whether we're creating new products or helping SMEs succeed, people at ABSS are builders and innovators at heart. Our Teams are constantly iterating, solving problems, and working together to empower SMEs.

Over 100,000 SMEs depend on ABSS products, we succeed when we help our customers grow their business. At ABSS you can play a key part in leading this movement.

Role:

We are seeking a dynamic individual to help support our customer base. Our technical support representatives are the gateway to making business life easier for our customers.

The role requires a high level of professionalism and efficiency. If you have a passion for delivering outstanding service and support, enjoy working for a young and motivated team and are looking for a good work-life balance, then contact us today!

Responsibilities:

• Strive for first call resolution goal for every customer engagement to maintain a high level of customer satisfaction.
• Accurately capture customer interactions to improve future customer experience and quality.
• Capture and report ideas for future product improvements – helping us improve our product and customer value.
• Maintain a high level of quality and service level by meeting or even exceeding KPIs set for individual and team performance.

Criteria :

• Excellent communication skills
• Ability to multi task
• Driven and able to perform under pressure
• Resourceful and highly independent
• A good team player
• Attention to detail
• Motivated, Enthusiastic, Friendly, Ambitious

Requirements :

• Experience in technical support field is mandatory.
• Minimum one year exposure in relevant environment across areas of accounting or information technology.
• Language proficiency: Well-spoken and written English, with the desired skill in spoken Bahasa Malaysia .
• Requires strong problem solving skills, and good interpersonal skills
• Ideally able to demonstrate first hand experience of all the attributes listed in the above job description
• Working experience in a call center will be an added advantage
• Fresh Graduates are encouraged to apply