Technical Support & Sales Associate (Mandarin, English, Cantonese speaker; WFH) - Leading Industry P

Job Description:

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
• Identify and relate with various customer needs and scenarios.
• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications, utilities, and products.
• Utilize various client-based tools and applications for customer management and servicing. 
• Transfer customers to appropriate departments when required. 
• Conduct data entry, documentation, and case management. 
• Work and partner with others within a team-based environment. 
• Achieve and maintain required metrics and goals.
• Requires good English skills, excellent in Mandarin and Cantonese speaking.
• Able to read and write in Mandarin and English
• Require sales background and IT technical skills.

The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc.

Work Time / Mode

1. Time: 8am – 5pm / 9am-6pm / 10am – 7pm
2. Days: Monday – Friday

3. Mode: WFH (Subjected to changes)
- First 3 / 4 months training in our office at Bangsar South and will be working from home consequently.
- Only come to the office whenever required, such as due to Client's visit, events, etc.