Technical Support & Trainer - Start Now

Requirements:

• Well versed in English and Bahasa Malaysia
• Proficient in Microsoft Office
• Good communication
• Diploma / Degree in Engineering

Job Responsibilities:

• Organize technical training on the engine, electrical, hydraulic, batteries, and fleet management system. (Practical and online webinar)
• Preparation for new series of forklifts (software/special tools/training schedule)
• Training and Development plan for FSTs and team leaders including train the trainer internally with assessment documented
•  To plan and conduct basic technical training for all new joining FST, and provide evaluation feedback to Service Manager once completed 
• Responsible for all training activities related to ESH requirements.
• Prepare training materials for Internal and External use (PPT and video)
• FSTs and team leader technical competency assessment
• Service team periodic (monthly) technical meeting and knowledge sharing
• To maintain FSAL, warranty claims, training, and I-Action records.
• Assisting FSTs with technical improvement (I-Actions)
• Customer visits and supports for complex technical issues.
• Plan and organize site surveys for VNA and heavy equipment installation.
• Manage required special tools for all series.
• Manage battery business and monitor the technical support level by vendors.
• Train and maintain the PM service level for all series.
• To support CSS / Service Coordinator / BDE for technical issue escalation and to attend on-site meetings with customers when necessary
• To assist the CSS / Service Coordinator in the case of spare parts requirements.
• Maintain technical history records for complex problems.
• To attend monthly technical meetings with the regional team and factory.
• Manage used, recycle parts, and records.
• In charge of module repair and monitoring all technical issues related to the faulty modules.
• To conduct Customers training with special requirements, especially with project basis or specific topics requests.
• In charge of Operator safety training.