Telemarketer

About the Company:
Our client is a licensed moneylender in Malaysia, operating under the Moneylenders Act 1951. The company offers fast, easy, and reliable financial assistance tailored to individual needs and capabilities. Their services are designed to assist individuals who face challenges in obtaining loans through traditional channels. With a focus on professionalism, adaptability, prudence, teamwork, respect, and integrity, our client aims to provide efficient and secure services to its clients.

Key Responsibilities:

• Actively seek out new sales opportunities through cold calling and live chat.
• Prepare and deliver appropriate presentations on products and services.
• Negotiate/close deals and handle complaints or objections.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.
• Assess customers needs and provide assistance and information on product features.
• Follow and achieve team sales goals on a monthly basis.
• Remain knowledgeable on products offered.
• Cross sell products.
• Team up with co-workers to ensure proper customer service.
• Manage incoming calls and convert sales leads to customers.
• Build sustainable relationships and trust with customer through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Monitor customer inquiries on webpage and reach out to provide assistance.
• Remarketing of leads.

Qualifications and Requirements:

• Good in English and Bahasa Malaysia
• Mandarin/Cantonese will be an added advantage
• Strong understanding of loan or financing product collections and customer repayment behavior
• fresh graduate is welcome to apply

Remuneration:
Basic: MRY 1,700 - MYR 2,000 + Commission

Working Hours:
Monday - Friday: 9am - 6pm
Saturday: 9am - 3pm

Work Location:
Kelana Jaya, Petaling Jaya

Consultant In-Charge:
Andrea Low | [email protected] | 012 - 201 3693

+ Commission