Telemarketer

TELEMARKETER Job Description

• Delivering scripted talks that describe the company’s products or services based on database given.
  
• Explaining products and give to customer free trial session.
  
• To convince customers to make booking and come to the wellness centre.
  
• Obtaining customer information such as name, contact details & address to confirm booking for appointment.
  
• Keeping track of customers that have been contacted and those who do not want to be contacted in the future.
  
• Following up on previous customers for potential sales.
  
• Maintaining records of customer contacts.
  
• To achieve KPI given by the company
  

• Persistence: Telemarketers must not give in on the first negative answer from the potential customer but persist in informing the customer about their product or services.
  
• Focus and determination: A Telemarketer must focus on sales results during a set scheduled earnings period for the company or organization.
  
• Telephone sales: Telemarketers don’t need to make any sales. They will only need to convince customers to come for a free trial session at the wellness centre.
  
• Time management: A Telemarketer must know how to manage time when speaking to many customers in a day to achieve certain number of targets.
  
• Product knowledge: Telemarketers should thoroughly know the products or services they are giving and how to convince them with a focus on a customer’s demographics such as age, gender, belief et cetera.
  
• Customer service: A Telemarketer should be a good customer service worker who knows how to deal with their potential customers. Customer service skills mean understanding customer needs and behaviours as well as responding appropriately to a customer’s questions or concerns.
  
• Min SPM / Diploma – (Fresh graduates are welcome)
  
• Experience in telesales will become an advantage.