Telemarketing / Customer Service (Hyrbid; Mandarin Speaker) - Urgent Position

Job Description

• Conduct outbound calls to customers from a provided contact list.
• Present products to prospective customers, effectively communicating their features and benefits.
• Cultivate an in-depth understanding of the products offered to address customer inquiries and objections.
• Effectively handle objections and work towards converting leads into satisfied customers.
• Build and maintain strong relationships with customers through effective communication and active listening.
• Assess customer requirements and their potential to make a purchase.
• Achieve or surpass monthly, quarterly, and annual sales targets and quotas.
• Maintain precise and current records of customer interactions, including calls, Telegram, WhatsApp, and sales outcomes.
• Stay informed about industry trends, competitors, and customer preferences to tailor sales strategies accordingly.
• Adhere to company policies and industry regulations when conducting sales calls.
• Fulfil any other related duties as assigned.

Job Requirement

• Minimum SPM qualification and fresh graduates are encouraged to apply.
  Strong verbal communication and active listening skills in English, Mandarin and Bahasa.
• Good in negotiation and persuasion abilities.
• Effective time management abilities.
• Ability to work independently.
• Resilience in handling rejection.