Test Manager / Process Assurance

Role Overview

We are seeking a highly skilled Test Manager / Process Assurance Specialist with strong experience in banking operations. The ideal candidate will lead testing governance, ensure process compliance, and oversee operational teams to maintain high-quality delivery standards across banking functions.

Key Responsibilities

• Lead end-to-end test planning, execution, monitoring, and reporting for banking applications and operational processes.
• Ensure adherence to process assurance frameworks, quality standards, and audit requirements within operational units.
• Govern and manage operations teams to ensure consistent performance, compliance, and timely delivery of BAU and project-related tasks.
• Collaborate with cross-functional teams (Business, Operations, Technology, Vendors) to ensure smooth execution of testing cycles and readiness activities.
• Identify process gaps, implement quality improvements, and track risk mitigation activities across operations.
• Prepare and review test documentation including test plans, test scenarios, defect logs, and process audit reports.
• Lead root-cause analysis, manage corrective actions, and ensure continuous improvement in operational workflows.
• Deliver high-quality presentations, dashboards, and reports using Microsoft Excel and PowerPoint (Mandatory).
• Ensure compliance with regulatory, audit, and risk guidelines specific to the banking sector.

Required Skills & Qualifications

• 6–9 years of experience in Test Management or Process Assurance roles.
• Mandatory: Strong proficiency in Microsoft Excel (advanced level) and Microsoft PowerPoint.
• Mandatory: Experience in managing and governing operations teams/units.
• Mandatory: Banking domain experience (Retail/Corporate/Payments/Loans/Operations).
• Strong understanding of operational processes, QA governance, and test lifecycle management.
• Hands-on experience with defect tracking tools (JIRA, QC, ALM, etc.).
• Excellent communication, analytical, and stakeholder management skills.
• Ability to work in a structured, deadline-driven environment with high attention to detail.