Thai Language Support- Specialist Technical Support

Specialist Technical Support – Thai Language Support

Responsibilities of the Role:

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.



• Troubleshooting to identify hardware or software products that are defective.



• Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.



• Provides input on recurring customer problems and shares that information with ither technical team members when relevant.



• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.



• Monitors own “Open Case” workload and drives to closure.



• Answering support queries via phone, email, messaging, helpdesk applications and face to face.



• Delivery, Maintenance and Support of Services and their components as agreed and published in the Service Level Agreements at both corporate and client level.



• Deployment and maintenance of operating system images, hardware and drivers, upgrades, patching.



• Packaging, deployment, and patching of applications.



• Assistance with maintenance and support of deployment infrastructure.



• Provide support and ownership for on-going company audits and/or certification requirements.



• Monitor team adherence to policies and procedures.



• Network monitoring and maintenance.

Requirements for the Role:

• Degree in IT, Computer Science or Engineering.



• Working Knowledge of Windows Operating Systems and MS Products.



• Proven ability to troubleshoot Client solutions.



• Effective communication skills at all levels – written and verbal – English and Thai language.



• Superior customer service skills



• Proven ability to learn new and complex technology.



• Able to prioritize in a fast paced, dynamic work environment.



• Display excellent communication, problem solving and people skills.



• Display willingness to learn/fast learner.



• Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.



• Structured Troubleshooting Techniques



• Good ability to communicate ideas, sound knowledge of MS products.



• Strong Services Industry and “ITIL” acumen.

Attractive Package:

• Attractive Salary (RM 3,800 – 4,500)



• Housing Allowance



• Performance related bonus on a quarterly basis for confirmed staff



• 15 days Annual Leave



• 14 days Medical Leave



• Medical and hospitalization insurance coverage