Tier 2 - Employee and Manager Support Mobility Specialist

About Our Client

Our client specialises in offering functional and nutritional solutions to the food, beverage, and pharmaceutical sectors.

Job Description

• Providing support in addressing escalated employee and/or manager Global Mobility issues from Tier 1 GBS, escalating to COE or HRBP when necessary.
• Coordinating relocation efforts among stakeholders and third-party service providers.
• Collaborating with global mobility colleagues, HR teams, Line Manager, external vendors, and other stakeholders to effectively manage the assignment population.
• Ensuring total compliance in immigration, social security, tax, and legal matters for all global relocations annually.
• Partnering with external vendors to deliver high-value and exceptional services for Global Mobility-related services.
• Conducting briefing sessions for Assignees & Permanent Transfers.
• Analysing and preparing cost projections for business approval for assignments and relocations.
• Managing assignment documentation and providing instructions to payrolls and shadow payrolls as needed.
• Advising the business on potential assignment or working arrangements from a tax, social security, reporting, and immigration perspective.
• Interacting with payroll teams globally to implement assignee compensation and analyse monthly reports.
• Driving the annual pay review process and MIP process for Long Term Assignees, including preparation, planning, execution, and communication.
• Preparing annual (and in some instances quarterly) exchange rate reconciliations for Long Term Assignees.
• Providing guidance to key stakeholders on Global Mobility policy, processes, and associated assignment considerations to ensure compliance.
• Handling Global Mobility survey submissions and bench marking data.
• Assisting in reviewing and developing global mobility policies to meet business requirements and best practices.
• Generating ad-hoc reports and analyses as needed to address information requests across the organisation.
• Supporting the provision of training and education to HR and the Business on all aspects of Global Mobility policies and systems.
• Undertaking other duties as assigned.

The Successful Applicant

Service Delivery:

• Demonstrated experience in operating within a multinational and multilingual environment, both locally and remotely.
• Proven ability to manage multiple tasks, adhere to deadlines, and uphold high-quality work standards.
• Highly organised and detail-oriented, capable of functioning effectively both independently and as part of a team at all hierarchical levels.
• Displays curiosity and initiative in resolving tasks promptly and efficiently.

Technology Enablement:

• Proficient in utilising MS Office and other essential business tools.
• Experience with the Assignment Pro system is required, and familiarity with SAP SuccessFactors HRIS and ServiceNow HR Service Delivery suite is advantageous.
• Knowledgeable about compliance requirements in immigration, social security, tax, and legal matters.

Development of Self and Others:

• Comfortable ensuring stakeholders are well-trained in relevant user processes to promote an error-free work approach.
• Capable of providing targeted feedback to individuals and groups, facilitating large-scale education and training programs, and driving strategic improvements.
• Proactively utilises problem-solving skills to contribute to the development agenda of the GBS and implement extensive training initiatives.

Language and Communication:

• Proficient in English, as it is the primary language used within the organisation
• Confident in delivering services and engaging in high-quality interactions with business partners and customer groups.
• Adaptable in selecting the most suitable communication method for various situations to ensure effective audience engagement and successful outcomes.
• Proficiency in one or more additional foreign languages, such as Indonesian Bahasa, Chinese, Thai, Arabic, French, German, Italian, Dutch, Spanish, Polish, or Portuguese, is highly advantageous.

Qualifications/Experience:

• A bachelor's degree is required.
• Minimum of 6 to 7 years of experience in handling mobility processes, encompassing both front and back-end operations.
• At least 3 years of experience in a Reward, HR, or business-related role.
• Preferred experience with expatriate programs and knowledge of expatriate assignment compensation and payroll.
• Familiarity cost estimation and balance sheets is necessary.

Key Stakeholders:

• Engages with employees, managers, HR Centres of Excellence, HR Business Partners, Operations, Finance, third-party vendors, and regulatory bodies.

Scope of Role:

• Regional focus.

What's on Offer

• Develop Expertise in Mobility Processes
• Competitive Compensation

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