Trainer - KL

icon building Syarikat : Teleperformance
icon briefcase Jenis Pekerjaan : Sepenuh Masa
icon geo-alt Petaling Jaya, Selangor

Bilangan Pemohon

 : 

000+

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Penerangan Pekerjaan - Trainer - KL

Qualifications

Requirements:

  • Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism)
  • Minimum of 2 years Training Experience in a BPO setting
  • Working experience with a premium account with either B2C or B2B is preferred.
  • Knowledge on connected cars applications or any car-related process or CRM is an advantage.
  • Knowledge on instructional design is an advantage.
  • Usage of MS Office
  • Typing speed: 30 wpm
  • Language levelC2 Level in English Proficiency on both verbal and written communicationC2 English + Mandarin is an advantage.C2 English + Bahasa is an advantage.

    • Responsibilities

    Responsibilities:

  • Facilitate a new hire class during pre-process and process training
  • Facilitate necessary or required annual upskilling or refreshers with existing resources
  • Create and facilitate knowledge tests with existing Specialists and Support group in Operations
  • Complete all training requirements based on the program’s specifications
  • Coach new hire Specialists on their overall training and nesting performance
  • Conduct mock scenarios on all channels available
  • Govern the nesting process and complete deliverables on time
  • Assess new hire performance during Nesting and mitigate with appropriate actions when necessary
  • Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance
  • Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum
  • Assist in creating and developing training materials when necessary
  • Follow all steps of BEST T&D
    • Original job Trainer - KL posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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