Trainer Lead - Customer Service (FOREX/Trading) MANDARIN - Hiring Urgently

We are in search of an influential Trainer Lead - Customer Service (FOREX/Trading) MANDARIN to join our knowledgeable team at Zeal Group in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.
Growing your career as a hybrid Trainer Lead - Customer Service (FOREX/Trading) MANDARIN is an amazing opportunity to develop excellent skills.
If you are strong in research, teamwork and have the right passion for the job, then apply for the position of Trainer Lead - Customer Service (FOREX/Trading) MANDARIN at Zeal Group today!

• Become the product and services expert, keep up-to-date on changes to company policies and procedures;
• Develop a training program that ensures new hire and existing Customer Service team are product, policy, procedure and service experts;
• Build a quality assurance program that identifies gaps in team knowledge;
• Facilitate training using various approaches such as classroom, virtually, and via online modules;
• Manage a training calendar for new and existing hires
• Create and design instructional content for use with training.
• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
• Draw an overall or individualized training and development plan that addresses needs and expectations
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
• Manage training budget and provide opportunities for ongoing development
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends, developments and best practices

• Degree holder in any discipline. Major in Finance, Economics or business-related are preferred.
• Proven work experience as a Training Leader
• Track record in designing and executing successful training programs
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
• Excellent communication and leadership skills
• Ability to plan, multi-task and manage time effectively
• Strong writing and record keeping ability for reports and training manuals
• Good computer and database skills
• Must have FOREX/Trading experience
• Fluency in both English and Mandarin language

• Life Insurance. 
• Medical Coverage. 
• Annual Optical Benefit.
• Monthly Travel Allowance.
• Monthly Meal Allowance.
• Monthly Gym/Healthy Subsidy.
• 16-days Annual Leaves.
• Work From Home (4-days office & 1-day home). 
• Work From Anywhere Policy (up to 30-days a year, T&C applies). 
• Staff Referral Bonus Program (up to USD500 per person/successful referrals). 

Interview process: 

• Virtual contact with the TA team – 30 minutes.  
• Virtual meet with Hiring Manager – 45 minutes. 
• Final interview with HOD – 45mins. 

Benefits of working as a Trainer Lead - Customer Service (FOREX/Trading) MANDARIN in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia:

● Company offers great benefits
● Continuous Learning Opportunities
● Generous Compensation