Training Governance Executive (Admin)

Syarikat : Malaysia

Jenis Pekerjaan : Sepenuh Masa

Kuala Lumpur, Kuala Lumpur

Bilangan Pemohon

000+

Mohon Sekarang

Penerangan Pekerjaan - Training Governance Executive (Admin)

Administrative Assistants (Administration & Office Support)

Full time

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Providing general clerical support to Training Department for all administrative tasks under training related matters.

Responsibilities:

To assist in preparing routine of Training department reports with high quality, accurately & to ensure submission all the relevant reports in timely manner, which includes:
Daily Report – Induction Training Attendance Report, TSR Transfer/Relocation Report & etc.
Monthly Report- Monthly Induction Training Report, Summary of TSR Transfer/Relocation Report, Development Programs & etc.
Any add hoc report as when as required.
To compile, monitor, store & submit all employees training records, assessment, attendance sheet, forms & others documents, to HR department for record purpose.
To support in organizing of training program including preparation of room booking, training facilities and equipment, printing of document/forms/materials, sending a training invitation and other relevant tasks.
To manage & track all compliance requirements for all level of staff including preparing schedule, exam registration for industry relevant certification (PCE/TBE) and others, in timely manner & adherence to the training plan/roadmap.
To work closely with HR to maintain training records & all documents for compliance requirements.
Assists in handling other operational tasks as and when required- attendance record, staff’s access, stationery, etc.

Requirements:

Good command of English and Bahasa Malaysia.
Candidate must possess at least a SPM / STPM / "A" Level / Pre-U / Professional Certificate / Diploma / Advanced/Higher/Graduate Diploma in any field.
Pleasant personality, matured and independent.
Working knowledge in MS Office Applications (expertise in Excel & Word)
Required skill(s): letter writing, report writing, other formal documents.
Meticulous, analytical with good interpersonal and communication skills.

United Teleservice Marketing Solutions Sdn Bhd

UTS Group is in the business of providing outsourced telemarketing campaign management and managing contact center facilities.

We also become to be known in the insurance and financial industry as a preferred outsourcing telemarketing partner and we work with most well established banks & insurance companies in Malaysia

Our outstanding achievement is reflected and evidenced when UTS was awarded by Association of Customer Experience Industry of Malaysia (ACE) formerly known as Customer Relationship Management & Contact Centre Association Malaysia (CCAM) for:

2011 Bronze Service Award for the Most Creative Contact Centre

2011 Gold Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2012 2nd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2013 3rd Place Award for the Most Creative Contact Centre (Open Category)

2013 1st Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)

2014 2nd Place Award for the Most Creative Contact Centre (Open Category)

2017 Merit Award for the Best Outsourced Contact Centre (Above 100 seats Category)

2017 Bronze Award for the Best Outsourced Contact Centre (Under 100 Seats Category)

2017 Gold Award for the Best Contact Centre Manager (Above 100 Seats Category)

2018 Silver Award for the Best Inovative Adoption

2018 Gold Award for the Best New Contact Centre - Campaign/ Programme

2018 Gold Award for the Best Customer Relationship Management for Contact Centre

2018 Gold Award for the Best Contact Centre Recruitment & Retention Programme

2018 Gold Award for the Best Business/ Data Analysis For Contact Centre

2018 Silver Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2018 Gold Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)

2018 Gold Award for the Best Outsourced Outbound Contact Centre (Above 100 seats Category)

History

Established in 19 December 2007