Training Manager

Location: Megan Avenue 2 (Nearby MRT Ampang Park/ LRT KLCC)

Working Arrangement: 5 days in office (Monday - Friday, 9am - 6pm)

Language Requirement: Cantonese, English

We are looking for a proactive Training Executive to support the development and delivery of customer service training programs. In this role, you will work closely with the Senior Trainer to enhance service quality, conduct audits, and drive continuous improvement across the team, while ensuring alignment with Hong Kong service standards.

What You Will Deliver

• Provide training and improvement programs to Customer Service Representatives (CSR)

• Assist Senior Trainer and Customer Service Manager to attain customer service excellence and objective

• Liaise with Senior Trainer to develop training solutions

• Conduct audit and assist in quality assurance

• Emphasize Customer Service Team’s standards and guidelines in the training programs

• Foster a sense of teamwork and continuous improvement in Customer Service Team

• Prepare periodic reports and presentations on management purposes

Who You Are

• Holder of Diploma or above

• At least 2 years of training experience, preferably with HK market experience

• Experience in developing and implementing learning & development programs is an advantage

• Good training & coaching and communication skill

• Strong sense of responsibility and problem solving skills

• Proactive to upscale and improve the existing training process and materials

• High level of patience and observation skill to view matters in a holistic manner

• Good command of written and spoken English and Chinese (Nearly native level of Cantonese and Mandarin)

What we offer

• Competitive salary package with attractive attendance bonus & other incentive bonus.

• On-job training.

• A company promotes learning, continuous improvement and personal growth.

• Public Holidays, Birthday Leave, Anniversary Leave, Medical Insurance

• Fixed allowances including meal and transport.

• A multi-cultural team

• A company provides a casual, flexible working environment