Training Services Coordination and Logistics Associate III

Summary: Provide learning administrative services to support client learning and data management needs 

Duties and Responsibilities include the following:

• Perform data entry as it relates to learning administration
• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
• Make certain client standard operating procedures, processes and service level agreements are maintained
• Identify and trouble shoot discrepancies and issues
• Escalate issues to Manager for resolution

Qualifications:

• Entry level for Bachelor’s degree or 2 years of successful working experience in:
  • A learning organization
  • Training administration (preferred but not required)
  • Customer service
• Knowledge of and experience with learning management systems (preferred but not required)
• Experience in Microsoft Office suite
• Team-oriented but self-motivated and able to work with minimal supervision
• Demonstrated attention to detail, strong quality focus, and well organized
• Successful prioritization of work requirements and multitasking, as necessary
• Analytical and problem solving skills
• Client focused to build and maintain professional working relationships
• Ability to remain flexible and adaptable to constant change
• Effective oral and written communication skills with clients, leadership and team members

Job Requirements:

• Willing to work on Malaysia Public Holidays & shift rotational.
• Must be able to work on 12 Hours shift rotating in 4 working days a week.
• Must have good communication in English as required to deal with the global client in order to perform dual role (data processing + answering Helpdesk calls)
• Hybrid working mode