UAT Test Manager - Banking Voice & Call Center Applications

Job Description

• Proven experience as a UAT Manager managing testing lifecycle of 4-5 projects right from planning till project go-live, Total experience – 5-8 years of managing UAT.

• Complete understanding of test management activities involving requirement analysis, test design, SIT, UAT, defect management, warranty support

• Excellent skills in managing the testing project timelines and an ability to understand the overall project deliverables and its possible impact on testing

• Ability to anticipate risks/issues in the testing project and plan the mitigations accordingly

• Ability to craft the Test Strategy and Test Planning at the beginning of the project

• Hands on experience of the test deliverables reporting on daily and weekly basis during the test execution

• Knowledge of defect management through JIRA and test management through Zephyr preferred

• Awareness of the test management metrics and estimation techniques

• Identify, assign and monitor the activities of test specialists in support of the multiple deliverables under their area of responsibility

• Responsible for defect reporting and tracking to project teams, including collaboration on defect resolutions and/or performance deficiencies with developers/partners and identification of retest requirements

• Responsible for metrics gathering and status reporting for project assignment.

Technical Knowledge:

• Knowledge of the batch runs and test executions

• Good understanding of enterprise workflow systems, unified communications, tele communication, process

• Participate and drive test improvements Stakeholder Management and Team Management

• Proven ability to manage a team of 5-10 testers in the project.

• Ability to plan the work, motivate the team and get the required output from the team

• Ability to liaison with the project stakeholders like Program manager, Solution Architect, Development Team, UAT Manager, Users etc

• Demonstrated skill of tactfulness and diplomacy in handling the complex situations

• Skills in achieving project stakeholder and customers satisfactions

• Ability to manage the conflicts (if any) within team and/or project stakeholders

Functional/Domain Knowledge:

• Strong Testing methodology and banking domain knowledge.

• Call center, call flow knowledge is an advantage