UiPath Platform & Automation Operations Specialist

Role Overview

This role is responsible for the day-to-day stability, administration, and operational support of the UiPath Automation Cloud platform and the underlying on-prem infrastructure supporting unattended automation.

This is not a primary automation developer role. The purpose of the role is to provide strong platform, infrastructure, and operational ownership within the RPA Center of Excellence (COE), enabling solution developers to focus on delivery while ensuring the UiPath environment remains secure, scalable, compliant, and reliable.

Key Responsibilities

1. RPA Infrastructure & VM Management (On-Prem)

• Own and manage Windows servers hosting unattended UiPath robots
• Perform VM lifecycle management: build, patching, hardening, upgrades, and decommissioning
• Monitor and manage robot capacity, performance, and availability
• Troubleshoot OS-level, connectivity, authentication, and execution issues
• Coordinate with central Windows / Infrastructure / Security teams on patches and policy changes
• Ensure servers comply with enterprise security and hardening standards
• Organization- and tenant-level administration within UiPath Automation Cloud
• User, group, and role management aligned with COE and federated operating models
• UiPath license administration and optimization, including group-based allocation
• Tenant, environment, and platform configuration aligned to governance standards
• Monitoring overall platform health and responding to platform-level incidents
• Manage unattended robot accounts, machines, and runtimes
• Maintain folder structures, permissions models, and access control
• Operational support for deployments, schedules, queues, assets, and credentials
• First-level investigation of job failures and runtime issues prior to escalation
• Front-line operational support for selected automations owned by the COE
• Incident triage, root cause analysis, and resolution of recurring issues
• Collaboration with UiPath developers when code changes or fixes are required
• Execution and maintenance of operational runbooks and support documentation
• Not a full-time automation developer role
• Not responsible for designing new business processes
• Not the owner of large-scale solution architecture decisions
• Strong hands-on experience with UiPath Automation Cloud and Orchestrator administration
• Solid Windows Server and VM infrastructure background
• Experience supporting unattended automation environments
• Comfortable operating in platform operations and L1/L2 support roles
• Experience working within or supporting an RPA / Automation Center of Excellence
• Experience supporting high-volume unattended automation
• Familiarity with enterprise security and access control models
• Experience with monitoring, capacity planning, or runbook-driven operations
• Previous contractor experience in platform or production support roles

2. UiPath Automation Cloud Administration

3. Robot & Orchestrator Operations

4. L1 / L2 Operational Support (COE-Owned Automations)

What This Role Is Not

Key Candidate Profile

Required

Nice to Have