Unit Manager, Early Remedial (Mortgage)

Job Descriptions:

• Responsible for supervising, supporting, guiding, coaching the collectors to meet the portfolio's monthly KPI drivers set by Management (Leadership skill)
• Responsible to reduce Impaired Loan (IL) delinquency rate and recovery amount.
• To drive the team towards meeting the KPIs set on Delinquency Ratio (DR), Write off Preventive, Impaired Loan (IL) management and Bad Debt Recovered.
• To ensure the collector adhere to the call quality requirement.
• To adhere to compliance and resolution Turn Around Time (TAT).
• To ensure a smooth running of day-to-day operation which involves work force management and best time to call to facilitate the completion of accounts worked.

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, in Banking or any related field.
• Candidate with Professional Credit Certification would be an added advantage.
• At least 5 years' experience of managerial level in Collections/Recovery in Banking and Finance industry.
• Fluent in Mandarin will be an added advantages