Unit Manager, Labour & Delivery

1) JOB DESCRIPTION

Organization & Management

• Enforce high standards of care that are delivered safely, effectively, efficiently, and compassionately, while also organizing, directing, and coordinating with other facilities' services.

• Establish clear directions for the nursing team to ensure evidence-based practice.

• Collaborate with the nursing team, consultants, doctors, and other personnel to oversee patient care delivery for optimal client satisfaction.

• Plan, implement, and evaluate nursing facilities and services.

• Review and analyze the nursing statistics, performances, activities, improvements, and achievements.

• Lead continuous quality improvement in patient care using audits and monitoring compliance with service and professional standards.

• Plan and set regular staff meetings to disseminate and discuss issues in nursing services.

• Participate actively in Head of Service (HOS) meetings and represent in hospital clinical committees.

• Evaluate patient charges for completeness and charge accordingly.

Human Resource & Development

• Prepare the recruitment and retention plan for nursing staff in the unit.

• Plan and implement a structured orientation program for newly recruited nursing staff.

• Drive a development program to equip staff with the necessary knowledge and skills to maintain competency and meet organizational needs.

• Monitor and Conduct reviews of staff appraisals.

• Establish a mechanism to privilege specific procedures for nurses in their respective services.

• Maintain comprehensive personal records for all staff.

• Identify and provide supervision and guidance to the staff as needed.

• Engage in research initiatives and advocate for quality improvement through evidence-based practice.

Policies & Procedures

• Review policies and procedures periodically and triennially to ensure they align with current nursing standards, regulations, statutory authority requirements, and service purposes.

• Evaluate compliance with all policies and procedures of various quality and safety systems, including MS ISO 9001:2008, ISO 14001, OHSAS 18001, Patient Safety Goals, National Nursing Audits, and other accredited standards like Malaysian Hospital Accreditation Standards and HACCP Netherlands.

• Evaluate the prevention and control of infection, including the implementation of surveillance activity in the unit and evidence of involvement.

• Control and maintain regular management of drugs aligned with hospital policies and procedures.

• Maintain confidentiality of patient’s personal and medical history

Facilities & Equipment

• Maintain records of equipment and inventory, including calibration for medical supplies and drug storage.

• Monitor that the emergency trolley is checked as per the stipulated policy and conduct audits at regular intervals for compliance.

• Plan the service budget, including the purchase of new items.

• Provide on-the-job training and guidance to new staff, including the cleaning of medical equipment.

Safety & Quality Improvement Activities

• Monitor activities that contribute towards the continuous improvement of nursing services, such as Quality Assurance, Infection Prevention & Control, and Fire and Safety Programs.

• Monitor and propose the quality of care/service in the designated unit and initiate action and implementation of corrective measures as needed.

• Manage investigations and root cause analyses for any incidents in the services, take appropriate action, and ensure completion of incident reports within the stipulated time frame.

• Participate and contribute to the Baby Friendly Hospital Initiative certification, with a focus on promoting exclusive breastfeeding. MSQH and JCI.

• Lead staff to adhere to Standard People Practice (SPP) and implement Malaysian Patient Safety Goals 2.0.

2) JOB REQUIREMENT

• Registered with the Nursing Board of Malaysia with a valid license to practice as a Registered Nurse.
• Diploma or Degree in Nursing.
• Post Basic in Midwifery / Neonates.
• Bachelor of Nursing or to be obtained within 2 years of promotion.
• Registered Nurse with at least 8 years of clinical experience and diversity in clinical experience.
• Leadership Program.
• Possess certifications in BLS, ACLS, MTLS, PALS and NRP (according to the specialties).
• Proficient in writing and conversing in English and Bahasa Malaysia.
• Caring, honest, and responsible workers and team player.
• Basic financial knowledge.
• Microsoft Office literacy.
• Good leadership, interpersonal, and communication skills.
• Critical thinking, negotiation, and problem-solving skills.
• Willingness to work on scheduled hours, shifts and weekends, public holidays, and any time called during an emergency.
• Passionate and committed to patient-centered care and continuous quality improvement.
• High integrity, patience, and attention to detail.
• Be a positive and effective team leader.