We are in need of a proactive Urgent Hiring | Mandarin-Cantonese-English | Customer Service Representative to join our energetic team at Foundever™ in Kuala Lumpur.
Growing your career as a Full time Urgent Hiring | Mandarin-Cantonese-English | Customer Service Representative is an unparalleled opportunity to develop relevant skills.
If you are strong in persuasion, strategic planning and have the right experience for the job, then apply for the position of Urgent Hiring | Mandarin-Cantonese-English | Customer Service Representative at Foundever™ today!
- Evaluates and resolves product/medical complaints with a particular focus on eye-care and contact lenses worldwide per FDA/ISO requirements.
- Monitors feedback activity using complaint handling system and SAP to provide complaint resolution and promote customer satisfaction.
- Provides education, product and service information while ensuring a satisfactory resolution.
- Manages product returns and identifies quality signals.
- Provides documentation of compliments, enquiries and complaints.
- Ensures compliance with Sitel Parachute policies and procedures, client business rules and other legislative requirements including: Privacy Act, EEO & OH&S.
- Contributes to value add and business improvement initiatives through providing suggestions and feedback on systems, procedures, and operations, with a view to supporting continual improvement; and assisting with the implementation of changes and initiatives.
- Supports teamwork and strong collaboration within the call centre through effective relationships with other staff.
- Demonstrates openness to acquiring new skills and developing new product/service activities, in support of business development initiatives and improved operational effectiveness.
- Contributes to the on-going success of Sitel through ‘living’ the Sitel core values.
- Performs other related duties as assigned by management.
Benefits of working as a Urgent Hiring | Mandarin-Cantonese-English | Customer Service Representative in Kuala Lumpur:
● Excellent benefits
● Room for Advancement
● Leading Industry Pay
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