Waiter/Waitress

Job Description: Waiter/Waitress

Position Title: Waiter/Waitress
Department: Restaurant
Reports To: Restaurant Manager
Location: Ordinery, Taman Melawati

Position Summary:

We are seeking a friendly, experienced, and customer-oriented Waiter/Waitress to join our team at Ordinery in Taman Melawati. As a Waiter/Waitress, you will play a crucial role in providing an exceptional dining experience for our guests. The ideal candidate will have prior experience in the service industry, excellent communication skills, and a passion for delivering outstanding customer service.

Key Responsibilities:

Guest Service:

• Greet and welcome guests as they arrive at the restaurant.
• Provide menus and answer any initial questions.
• Take accurate food and drink orders using a POS system.
• Deliver food and beverages to tables in a timely manner.
• Check on guests regularly to ensure they are enjoying their meals and take action to correct any issues.

Order Management:

• Ensure that orders are prepared correctly by kitchen staff and are presented attractively.
• Coordinate with kitchen and bar staff to ensure timely and accurate service.

Customer Interaction:

• Engage with guests to build a rapport and enhance their dining experience.
• Handle guest complaints and concerns professionally and promptly.
• Provide information about the restaurant’s specials, menu items, and promotions.

Table Maintenance:

• Set up and clean tables before and after guests are seated.
• Maintain cleanliness and organization of the dining area.
• Ensure all tableware and utensils are clean and properly arranged.

Team Collaboration:

• Work collaboratively with other staff members to ensure smooth restaurant operations.
• Assist other servers, bartenders, and kitchen staff as needed.

Cash Handling:

• Process guest payments accurately and efficiently.
• Handle cash, credit card transactions, and issue receipts.

Adherence to Policies:

• Follow all health and safety regulations.
• Adhere to company policies and procedures.

Qualifications:

• Previous experience as a waiter/waitress or in a customer service role.
• Strong communication and interpersonal skills.
• Ability to provide excellent customer service and build rapport with guests.
• Good physical condition to walk, stand, and carry heavy trays.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Knowledge of food and beverage regulations.
• High school diploma or equivalent; hospitality or food safety training is a plus.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry heavy items, such as trays and dishes.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their experience and qualifications to [email protected]/[email protected]