Walk In Interview - Customer Service Executive (English Speaker)

Walk In Interview

Date: 13 & 14 June 2024

Time: 9am - 4.30pm

Venue: 8th Floor, MyFutureJobs Office, Menara UTC, Kota Kinabalu, Sabah

Things to bring: IC, Updated resume, Academic Certificates

Role & Responsibilities

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs 
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel 
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required 
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes 
• Ensure all SLAs are met accordingly 
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied 
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes 

Job Requirements

• Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor’s Degree in any field
• Able to read, write, and speak fluently and spontaneously in English 
• Able to work 24 hours rotational shift
• Able to work at KL Sentral

Benefits Offered

• Flight ticket provided
• Accommodation provided (Terms and conditions apply)
• Bonus KPI 
• EPF, Socso & EIS
• Medical Leave & Annual Leave
• Medical insurance
• Comprehensive learning and development plans for your career growth
• Fast career advancement opportunity
• Cross culture & fun working environment