Workshop Executive - Generous Compensation

The Job

1.  Team Management: Assist the Manager to monitor and supervise a team of skilled Toyota technicians, providing guidance, coaching, supervision, training, and performance evaluations. Foster a positive and collaborative work environment, promoting teamwork and continuous improvement.

2.  Service Scheduling: Assist the Manager to efficiently schedule repair and maintenance services to optimize workshop productivity while meeting customer needs and deadlines.

3.  Quality Control:  Assist the Manager to Implement and maintain quality control procedures to ensure all work meets Toyota's standards and customer expectations.

4.  Inventory Management: Assist the Manager to manage inventory levels for parts and supplies, ensuring availability for scheduled services. Monitor and control parts costs to maintain profitability.

5.  Customer Satisfaction: Maintain a high level of customer satisfaction by addressing customer inquiries, complaints, and concerns promptly. Develop and maintain strong customer relationships.

6.  Safety and Compliance: Ensure a safe and compliant working environment by adhering to all relevant safety standards and regulations. Maintain documentation related to safety protocols and compliance.

7.  Budget and Cost Control:  Assist the Manager to monitor and control workshop expenses to meet budgetary targets while maintaining service quality. 

8.  Continuous Improvement:   Identify opportunities for process improvements and implement best practices to enhance workshop efficiency. Stay updated on the latest Toyota service and repair techniques.

The Person

1. Diploma in any discipline with preference in automotive or related field. Toyota certification is a plus.
2. At least 3 years’ experience working experience.
3. Able to converse and write in Bahasa Melayu and English.
4. Strong leadership and management skills with a proven track record of team development.
5. Preference for candidates with excellent technical knowledge of Toyota vehicles and use of diagnostic equipment.
6. Exceptional customer service and communication skills.
7. Proficient in workshop management software and Microsoft Office Suite.
8. Knowledge of safety standards and compliance regulations.
9. Budget management and cost control experience.
10. Strong problem-solving and decision-making abilities.
11. Possess valid Malaysian driving license (Class D).