Client Advisor KLCC

REPORTS TO: Store Manager

JOB MISSION

• Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
  
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
  
• Manage and drive sales by understanding client desires and creating a handcrafted experience for the client to achieve the best sales performance
  
• Transform each client experience into magical moments by creating a handcrafted experience that makes the client feel confident and energized.
  
• Create a longterm authentic bond with clients by making them feel the experience is truly about them.
  
• Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
  

MAIN RESPONSIBILITIES

SALES

Achieve individual KPIs:

• Sales targets
  
• Sales Per Transaction (SPT)
  
• Unit Per Transaction (UPT)
  
• Conversion rate
  
• Assist in daily sales and weekly sales reporting to head office (where necessary).
  

STORE APPEARANCE / VISUAL MERCHANDISING

• Ensure store / stockroom are clean neat and tidy at all times product is properly stored bags in dust bags shoes by name/SKU and in size order.
  
• Ensure new stocks are displayed and merchandised in a timely and attractive manner.
  

STOCK MANAGEMENT

• Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
  
• Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
  

CUSTOMER SERVICE & CRM

• Acquire new clients to database.
  
• Develop client relationships by providing clients with regular updates.
  

Requirements

• At least 1 year relevant experience within the fashion retail industry
  
• Caring authentic trusted Client Advisor: an intuitive sales associate with a passion for style;
  
• A powerful communicator handling clients with personal care and empathy and putting the client at the center of every decision;
  
• Courageous with ideas and innovative in your approach always ready to grow and learn;
  
• Acting and thinking first of the client and their experience you have an indepth knowledge of the desires needs and expectations of luxury clients;
  
• Being a master at storytelling and at the art of asking engaging questions;
  
• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
  

Benefits

• Incentives
  
• Commission
  
• 7.7% performance bonus 13th month salary
  
• Basic medical insurance specialist dental