Manager Operations - Start Immediately

We are hiring an experienced Manager Operations to join our dynamic team at HSBC in Kuala Lumpur.
Growing your career as a Full Time Manager Operations is a great opportunity to develop relevant skills.
If you are strong in cooperation, creativity and have the right personality for the job, then apply for the position of Manager Operations at HSBC today!

Investment Banking, Markets and Research

Job type

Permanent - Full Time

Work style

Hybrid Working

04-Oct-2022

18-Oct-2022

Business: Asset Servicing, Markets & Securities Services Operations

Open positions: 1

Role Title: Manager Operations

Location: (Country/City) : GSC Malaysia

Recruiter Name : Anthony

Why join us? (Overview of Dept./Function)

This department is responsible to analyze the corporate actions swift and documents received from agent or registrar and to broadcast it to the client. An accurate broadcast is required in order for client to manage their entitlement projection and to elect on any options provided by agent on the respective CA event.

Apart from notifying the client, the team is also responsible in ensuring client’s entitlement has been processed on Pay Date in accordance to CASS rules. Any discrepancy will be investigated with the respective agent or registrar in order for payments to be made accurately to the client.

Aside from ensuring payments are made on timely manner, the team will also investigate on any cash or stock breaks allocate to the team. They will need to identify if the cash or stock breaks are related to any Corporate Actions events and to notify the processing team to make the payments to the clients.

The Opportunity: (Brief Overview of the Role)

Ensure a low cost, high quality service to the business areas ensuring that risk is minimized and profit is maximized through effective management of costs/resources. Ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively. The job also entails checking on internal audits and measures undertaken and regularly review them in order to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a good work environment leading to committed staff who take pride in working for the Company. Develop staff to achieve their potential to both meet Company objectives and manage attrition.

Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework"

All Securities Managers are required: -

1. To maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

2. To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GCS.

3. To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

What you’ll do: (List out Key Responsibilities)

• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
• Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognise service excellence and keep high staff morale through ‘Celebrating Success’.
• Strike balance among task, team and individual to inspire and influence staff to bring out their best.
• Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence.
• Ensure Assistant Managers are briefed and made aware of individual/department performance achievements/ targets in a timely manner.
• Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and providing assistance on referred issues.
• Create an environment where skills and knowledge is openly shared to achieve department and business goals.
• Ensure performance management scheme is implemented in line with procedures across sections consistently.
• Supporting the initiatives undertaken by the management, HSS, HDPM and Group
• Processes are regularly reviewed to identify improvements that will enhance operational and financial effectiveness. 
• Devise and analyze MI requirements/processes to ensure the tracking mechanism is reflective of the current business activities and its ability to measure the GSEs performance across different market with different level of experience.
• Ensure that other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
• To acquire a broad understanding of the corporate action processes and to keep abreast with the latest developments in the assigned markets on the rules and regulations by the regulators, stock exchange and etc that may have implication to the daily corporate action processes.
• To plan for allocation/reallocation of resources and process prioritization across the various markets within Corporate Actions to smoothen the impact of erratic workflows/volumes and leave management by ensuring that a robust cross training plan is in place to multi skill operation teams. 
• To plan for standardization of corporate action processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
• To ensure control measures/checkpoints are established to scrutinize exceptions/errors to prevent any operational losses and reviews on these measures are constantly performed. Procedural changes/new initiatives are reviewed, fully communicated to and implemented.
• To ensure strong internal audit and staff feedback mechanisms are in place to prevent potential frauds/losses.
• Plan for effective cross training taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them.
• Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition)
• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilisation and achievement of business objectives and customer SLA’s
• Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance
• Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

Requirements

What you will need to succeed in the role: (Minimum Qualification and Skills Required)

Knowledge

A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position

Experience

At least 3-5 years’ experience in a management position with exposure to appraisals, counseling, team building and staff development.

Experience in a Securities processing environment especially in Corporate Action would be an added advantage.

HSBC Securities experience would be beneficial especially with exposure to the worldwide aspect of the business.

Skills

• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams 
• Experience of successfully managing and developing a team in a previous role
• Evidence of process management skills with an ability to initiate process improvements
• Initiate cost control measures by achieving resource efficiency and managing overheads
• Potentially willing to work non-standard Asian hours (e.g. UK hours)

What additional skills will be good to have? (List out good to have skills and certifications)

The information contained in this job description is a true and accurate reflection of the job as specified.

Link to Candidate User Guide:

The number of position for this job is 1.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Our network covers 64 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

HSBC Bank Malaysia Berhad and its wholly owned subsidiaries are a member of the HSBC Group that employs more than 3,000 people in Malaysia and offers many opportunities for experienced candidates, graduates and students, to realise their ambitions. We provide long term career opportunities across our Global Businesses including retail, commercial and investment banking, capital markets, wealth management, and Islamic banking as well as within our Global Functions (i.e. finance, risk, compliance, HR; and Digital Business Services (DBS) i.e. operations and Information Technology).

Our purpose – Opening up a world of opportunity – explains why we exist. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Additional Company Information

Registration No.

127776-V

Company Size

2001 - 5000 Employees

Average Processing Time

20 days

Benefits & Others

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Vision, Regular hours, Mondays - Fridays, Business (e.g. Shirts)

Benefits of working as a Manager Operations in Kuala Lumpur:

● Learning opportunities
● Company offers career progression opportunities
● Attractive package