Principal Specialist

The Principal Specialists supports the Director, Digital Solutions to engage with new partners i.e. MyDebit participants (Issuers, Acquirers and Third-party Acquirers), Merchants, Government Agencies and SMEs to promote MyDebit usage and expand its acceptance footprint. Key responsibilities include:

• Drive Commercial activities for Core Products based on the approved projects from Corporate Score Card (examples: OEM Mobile Wallet Enablement, IVS (Identity Verification Services) and others)
• Commercial activities would include the following; but not limited to:
• Determine commercial pricing; either cost pricing by engaging an external vendor to provide product / services to PayNet for white-labelling, or Commercial pricing to be imposed on Participants / prospective Participants for newly developed products or price revision to existing suite of products & services.
• Engagement with Regulators / Stakeholder to secure the necessary approval to support the launch of new products / projects aligned within Corporate Scorecard
• Engage Marketing Team to discuss and align the communication road map to bring the new product & services to Market. Marketing plan includes areas within incentives to Participants (Issuers, Acquirers or Merchants) or activation Campaign to drive earlier adoption of these products / projects.
• Proactively liaise and socialize with Participants / prospective Participants on existing PayNet products & services to enable wider ePayment acceptance.
• Secure commitment and buy in from Participants / prospective Participants on newly developed PayNet products and services.

KEY AREAS OF RESPONSIBILITIES

General

• Assist Director, Digital Solutions (Core Product) to drive execution of GTM activities surrounding approved initiatives from Corporate Score Card
• Plays a pivotal role in driving Commercial function to support the launch / execution of these approved initiatives which includes pricing / commercial discussion on setting the right price / cost for respective initiatives.
• Prepare sales presentation deck for engagement with targeted Participants / prospective Participant and to follow-up on action items after new business deals are closed.
• Actively engage Participants & prospective Participants on securing their support for PayNet products and services to meet the stipulated timelines from PayNet
• Follow-up on action items after new business deals are closed by coordinating requirements and resources; adherence to the agreed business terms and ensure business and operations requirements are met.
• Establish new and maintaining current business relationships with Participants.
• Conduct periodic workshops / meetings to align timelines within internal stakeholders i.e. (Commercial, Product & Technology)
• Assist in ensuring the implementation of new projects have been properly evaluated and reviewed prior to presentation to the Management Committee and Board of Directors (BOD) for approval.
• Assist in preparing business strategies papers and relevant reports to the PGMC (PayNet Group Management Committee) and Board
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Manage other ad-hoc projects as assigned.

People Management

• Provide leadership, direction or support for subordinates both direct and indirect based on their commitment and competency
• Fair and equitable treatment to all colleagues and internal stakeholders
• Practice open communication with team members and encourage collaboration
• Create mechanisms (e.g. culture, environment, processes) for the team to constantly review processes to improve operational efficiency

FUNCTIONAL COMPETENCIES

Product and Market Knowledge

• Possess adequate understanding of the industry trends and relevant guidelines based on operational experiences; interprets information on industry landscape and regulatory guidelines to identify opportunities related to payment industry
• Possess adequate understanding of organisation's products (e.g. design, architecture) based on moderate operational working experiences; comprehends product structure and applications to identify potential improvement areas
• Understand key product offering to actively engage Participants to partake in deploying PayNet’s new product and services regardless of mandated or optional

Stakeholder Management

• Possess adequate understanding of relevant stakeholders decision-making process (e.g. approval levels) based on operational execution experience; understands decision-making process within internal stakeholder groups (e.g. SOPs) to collaborate effectively with stakeholders
• Articulate stakeholder's key expectations through experience (e.g. working styles, personality nuances); guides others to meet stakeholders' expectations
• Monitor stakeholders' requests to ensure effective resolution of issues or completion of tasks

Process Compliance & Improvement

• Possess comprehensive understanding of MyDebit and Shared ATM Network operational processes (and workarounds) based on moderate operational execution experience; guides others on resolving process-related issues.
• Identify and initiate improvement processes within the department that requires re-engineering to improve output and productivity while ensuring the new processes are well documented.
• Create mechanisms (e.g. service queries process flow) to ensure processes are complied in accordance to the applicable standards (e.g. timelines, quality)
• Create mechanisms (e.g. culture, environment, processes) for the team to constantly review processes to improve operational efficiency.

Analytics and Reporting

• Monitor the performance of transaction volume and value through periodical analysis submission by Participants for reporting to Management to ensure achievement of the target stipulated in the business plan
• Prepare and draft relevant reports to the Management, Board of Directors and Participants on periodical basis.
• Possess knowledge of relevant data sources and systems
• Analyse data to identify potential trends and issues (e.g. overall transaction volume & value)
• Propose recommendations and takes necessary actions (e.g. process improvements) to address organizational challenges (e.g. declined transactions).

QUALIFICATIONS

Minimum Qualifications

• Minimum Degree in Business, Finance, Banking, Marketing or any related field
• At least 5 years’ working experience in financial, banking, marketing or payment services industry. Experience in merchant or acquiring business is an added advantage
• Strong interpersonal and communications skill (both verbal and written) in English, Bahasa Malaysia and other languages.

Additional Requirements

• Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Selling to Customer Needs, Market Knowledge, Presentation Skills, Meeting Sales Goals, Professionalism
• Good relationship with the retail industry players and understand the works in the payments industry
• Demonstrate leadership competencies such as teamwork, creative problem-solving, flexibility, results-driven, interpersonal skills, negotiation
• Ability to attend and handle stakeholders in a pleasant, positive, and professional manner
• Ability to prioritize, organize and co-ordinate with minimum supervision
• Ability to deal with emergency situations in a calm, efficient and prompt manner
• Energetic and independent person with excellent organizational skills
• Punctual and reliable, with good time management skills

CORE COMPETENCIES

Acts with Integrity & Professionalism

• Holds oneself to the highest standards of ethical behaviour and professional conduct
• Protects and upholds PayNet’s reputation in internal and external interactions
• Takes responsibility and ownership for self, team’s and organisation’s commitments (including mistakes )
• Understands the interdependencies and unique requirements of key PayNet stakeholders
• Builds personal rapport and mutual relationships for work effectiveness & optimal delivery
• Collaborates, being inclusive and provides proactive support and guidance, to individuals or teams within and beyond the organization.

Strives for Excellence

• Benchmarks against the best, sets challenging targets and strives to deliver beyond set targets
• Maintains high quality work standards while continuously pursuing improvement
• Vigorous and continuous self-driven development with an optimistic demeanour in overcoming challenges and self-limiting beliefs
• Identifies opportunities, new ideas and drives execution for improvement and growth
• Acts as change agent and is flexible to adapt to internal and external changes
• Prioritises and allocates resources based on importance and urgency of change initiatives

Focuses on Customer

• Builds understanding of customers’ unique needs and preferences
• Strives to go beyond customers’ requirements without compromising PayNet’s interest
• Strives to enlist customers’ trust without compromising PayNet’s interest

Effective and Open Communication

• Adjusts one’s interaction style to suit target group preferences
• Demonstrates patience and listens attentively to others’ opinions and suggestions.
• Uses multiple communication strategies and methodologies to promote dialogue, create understanding and gain buy in from stakeholders.

Embark on an exciting career journey with Payments Network Malaysia Sdn Bhd (PayNet), the heartbeat of Malaysia's financial markets!

As the national payments network and a pivotal infrastructure for Malaysia’s dynamic financial markets, PayNet is a linchpin in advancing the nation’s digital economy.

Our comprehensive suite of retail payment solutions - encompassing DuitNow (QR and P2P), JomPAY (Bill Payments), FPX (Online), MyDebit (Domestic Debit), MEPS (ATM), and IBG (Interbank GIRO) - not only offer wide accessibility but are seamlessly integrated into the fabric of daily life in Malaysia. These services have revolutionised the way Malaysians handle financial transactions, marking a significant leap in consumer convenience and efficiency.

At PayNet, our focus is on providing a safe, efficient, and innovative payments system. We are dedicated to improving and managing payment services that meet the evolving needs of consumers and businesses. Our work ensures the stability and reliability of Malaysia’s financial system, supporting the growth of the economy.

Learn more about our work and how we are contributing to Malaysia's financial future at

Join us in embracing digital payments and advancing Malaysia's financial landscape.