Technical Support Analyst - Fast Hire

We are hiring an ambitious Technical Support Analyst to join our dynamic team at Arvato Systems Malaysia in Kuala Lumpur.
Growing your career as a Full Time Technical Support Analyst is a fantastic opportunity to develop productive skills.
If you are strong in leadership, decision-making and have the right mindset for the job, then apply for the position of Technical Support Analyst at Arvato Systems Malaysia today!

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Technical Support Analyst

Arvato Systems Malaysia Kuala Lumpur Posted on 22-Apr-23 Apply Now Apply Now

Technical Support Analyst

Arvato Systems Malaysia Apply Now

Job Description

As a technical support specialist, you are required to provide Level 1 Incident and Service Request support for IT infrastructure, and Microsoft technology on end user devices.

Responsibilities:

• Work on service request tickets by receiving and handling requests for service, following agreed procedures. (Including set up new user’s accounts, give access to certain software, network folder, etc.)
• Resolve the tickets within the agreed time limits (SLA)
• Logs incidents and service requests and maintains relevant records:
• Identifies and classifies incident types and service interruptions
• Records incidents cataloguing them by symptom and resolution
• Monitor ticket queue for service requests
• Systematically interprets user problems and identify solutions and possible side effects
• Uses experience to address user problems and interrogates database for potential solutions
• Escalates complex or unresolved incidents
• Provide additional support, including ad-ministrative tasks, creating FAQs
• Create documentations related to the services being supported
• Maintain records, informs uses about the process, and advises relevant persons of action taken,

Requirements:

• Diploma or bachelor’s degree or equivalent
• Good customer and service focused communication skills in both speaking and writing
• Able to converse and read in English. Able to converse and read in German is an added advantage
• Positive work attitude and able to work independently in a team environment
• Confident and professional with the ability to demonstrate high levels of customer service
• Fresh graduates are encouraged to apply, training will be provided
• Participate in rotational public holiday work hours
• Open to work on shift rotation when needed – rotation on Malaysia and German work hours

Life at Arvato Systems Malaysia:

If you're looking to be creative and at the same time putting on the entrepreneurship hat while working on Technology related work, then you fit right into our culture.

Top 10 Perks & Benefits on Why You Should Join Us:

• Yearly Company Trip.
• We promote flexi work arrangements having flexi benefits where employees could enjoy what they see fit.
• Besides Annual Leaves & Sick Leaves, we have other unique paid time-offs such as Birthday Leave & Child Care/Parental Leave.
• We got you covered in terms of insurance alongside with your immediate family members (Spouse & Children only).
• Attractive Employee Referral Program.
• Sponsored meals if you work at the office!
• Unlimited coffee refills with state-of-the-art barista coffee machine where you can practice on your preferred choice of latte art.
• Believes in learning and people development with plenty of trainings to upskill your personal growth.
• Plenty of initiatives and interest groups to ensure that not only everyone in the team gels and bond closer together, we put an emphasis on CSR work as well.
• Work is important, but your mental health should always take priority. At Arvato Systems Malaysia, we do everything we can to make sure you lead a healthy and happy life by walking the talk on work-life balance.

Diversity & Inclusion:

Arvato Systems Malaysia stands for Equal Employment Opportunity (EEO). We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Because IT is in your blood

With our innovative IT solutions, we support the digital transformation of our customers worldwide. In very different industries - from global trade and the international media industry to the energy and utilities industry. More than 3,000 dedicated employees at more than 25 locations work for us. Our customers particularly appreciate our excellent know-how, our comprehensive technological knowledge and our entrepreneurial spirit. Our employees value our corporate culture based on partnership, state-of-the-art technology and a wide range of challenges. We offer a lot of freedom to be innovative and to assume entrepreneurial responsibility in a team.

Interested? Then send us your application! We welcome applications from people who contribute to the diversity of our company. Please feel free to send us your detailed application including certificates and your salary expectations.

Global IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,100 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.

We provide

• Comprehensive IT solutions for retail, manufacturing, and media industries as well as for utility companies and the public as well as the healthcare sector · Long-term experience in Digital Transformation
• Competence in key areas like Artificial Intelligence, Cloud Computing, IT-Security, Customer Experience, E-Commerce, and Business Process Management
• Know-how in robust technologies and a strong partner ecosystem including companies like Amazon Web Services, Google, Microsoft, and SAP
• A broad spectrum of infrastructure Services, including Managed Services, and an according Application Management

As a part of the Bertelsmann-owned Arvato network, we have the unique capability to work across the entire value chain. Through our strong strategic partner network with global top players such as AWS, Google, Microsoft, and SAP, we continuously strengthen our know-how and leverage the most advanced technology. We Empower Digital Leaders.

Interested? Then send us your application! We welcome applications from people who contribute to the diversity of our company. Please feel free to send us your detailed application including certificates and your salary expectations.

Arvato Systems Malaysia Sdn Bhd

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Company:  Arvato Systems Malaysia Sdn. Bhd. 

Country:  Malaysia 

State/Region:  Wilayah Persekutuan Kuala Lumpur 

City: Kuala Lumpur 

Postal Code:  50400 

Job ID: 259390

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Additional Information

Career Level Not Specified Qualification Not Specified Job Specializations Computer/Information Technology , IT-Network/Sys/DB Admin

Company Overview

Arvato is a leading international service provider that lives and breathes digital technology. There are more than 70,000 of us in over 40 countries today, designing and implementing customized solutions – covering areas such as digital marketing, financial services, customer relationship management, supply chain management, and IT services – for a wide range of business processes along integrated service chains. 

Arvato Systems Malaysia has been operating since 2005 and has been one of the key development hubs for its headquarter based in Germany. As a diverse and dynamic organization, we pivot on our agility as a group to provide effective and quality performance whilst emphasizing on work-life balance. As a business that truly values the welfare of our employees, we focus and promote work-life balance through various ways and measures to ensure and upkeep a high level of employee satisfaction throughout their career.

Additional Company Information

Registration No. 707776-M Company Size 201 - 500 Employees Average Processing Time 6 days Industry Computer / Information Technology (Software) Benefits & Others Miscellaneous allowance, Medical, Casual (e.g. T-shirts), Flexi Benefits (e.g. Mobile Allowance, Internet Allowance, Sponsored Meals), Flexi Hours More jobs from this employer

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Benefits of working as a Technical Support Analyst in Kuala Lumpur:

● Learning opportunities
● Opportunities to grow
● Competitive salary