Account Manager

RM 5,000 - RM 6,500 a month - Permanent, Full-time

Job details

Job details

Pay

RM 5,000 - RM 6,500 a month

Job type

Permanent

Full-time

Shift and schedule

Fixed shift

Location

Sibu

Full job description

Job Description:
Client Relationship Management:

• Build and maintain strong, long-lasting relationships with clients.
• Understand client needs and objectives, and communicate these effectively to internal teams.

Account Growth:

• Identify opportunities for account expansion and revenue growth.
• Collaborate with sales and marketing teams to present additional products or services to clients.

Customer Satisfaction:

• Ensure high levels of customer satisfaction through effective communication and resolution of issues.
• Proactively address client concerns and provide timely solutions.

Communication and Collaboration:

• Collaborate with internal teams, including sales, marketing, and support, to meet client needs.
• Communicate regularly with clients to provide updates on products, services, and industry trends.

Contract Negotiation and Renewal:

• Negotiate contracts and agreements with clients.
• Manage contract renewals and extensions, ensuring terms are favorable to both parties.
• Work closely with the sales team to identify new business opportunities within existing accounts.
• Provide support in the preparation and delivery of sales presentations.

Data Analysis and Reporting:

• Analyze account data to identify trends and areas for improvement.
• Prepare regular reports on account status, performance, and growth opportunities.

Job Requirements:

Educational Level:

• Bachelor's degree in Business, Marketing, or a related field.

Working Experience:

• Minimum 7 years of experience in accounting or finance.
• Proven experience as an Account Manager or in a similar client-facing role.
• Experience in sales, customer service, or account management is advantageous.
• Knowledge of the industry and market trends.

Skills and Abilities:

• Strong communication and interpersonal skills.
• Excellent negotiation and relationship-building abilities.
• Problem-solving skills and the ability to think strategically.
• Proactive and customer-focused attitude.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with strong organizational and time management skills.

Certificates & Qualifications:

• Professional certification such as Certified Public Accountant (CPA) or equivalent is a plus.
• Relevant certifications in account management, sales, or customer relationship management are a plus.
• Results-driven and motivated by achieving targets.
• Adaptability and flexibility in a dynamic work environment.
• Professional and polished demeanor.
• Ability to work under pressure and meet deadlines.

Additional Considerations:

• Familiarity with Accounting software.
• Understanding of industry-specific regulations and compliance.
• Ability to travel if required by the position.
• Able to train up a successor.

Job Types: Full-time, Permanent

• Cell phone reimbursement
• Maternity leave
• Opportunities for promotion
• Parental leave

Schedule:

• Fixed shift

Supplemental pay types:

• Commission pay
• Yearly bonus

Ability to commute/relocate:

• Sibu: Reliably commute or planning to relocate before starting work (Preferred)