Account Manager (Japanese Speaker)

Job Title: Account Manager (Japanese Speaker) Job Description Duties and Responsibilities: ▪ Ensures that client’s customers are consistently satisfied with the client’s products and services, and resolves escalated issues ▪ Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives ▪ Evaluates the client's customer needs and proposes potential solutions ▪ Serves as a single point of contact for the client customer and may coordinate the work of client service teams ▪ Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction ▪ Manage external competitive pressures and effectively handle objections ▪ Work with multiple stakeholders, building effective relationships with decision-makers at all levels ▪ Responsible for managing sales territory and achieving monthly quotas ▪ Negotiate skillfully in tough situations ▪ Identify risk and barriers to success; develop contingency plans when necessary ▪ Identify opportunities for additional product or service sales ▪ Use data to help influence buying/renewal process. Qualifications: ▪ Bachelor’s degree preferred ▪ 6-8+ years working in a sales or account management preferred ▪ Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships ▪ Experience in high volume calling preferred ▪ Proven track record of success in sales or account management ▪ Passion for exceptional customer experience and sales ▪ Aptitude to learn and optimize new technology and data ▪ Problem-solving skills ▪ Excellent knowledge of MS Office programs ▪ Excellent verbal and written communication skills ▪ Experience working with Salesforce.com or similar CRM required ▪ Demonstrated ability to prioritize and multi-task in a time-sensitive environment ▪ Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences ▪ Execute high level of independent judgement and critical thinking ▪ Professional and polished demeanor Location: CHN Dalian - 18 Software Park Language Requirements: Time Type: Full time2024-04-09 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents