ERP Executive Sales CRM

Responsibilities

• Analyzing and understanding client s business processes converting business process requirements into ERP System requirements documenting business / functional requirements designing solutions and delivery of the solutions for sales and customer relationship management in an ERP system.
  
• Conducting fit / gap analysis of possible solutions adapting them to meet client s business requirements and propose process improvements with adoption of industry best practices/standards.
  
• Organize and coordinate with cross functional teams for requirements gathering development and customization activities.
  
• Configuration of Master Data and features/functionalities for the ERP system.
  
• Verification of migrated legacy data to the ERP system (e.g. Open balances transactional data).
  
• Prepare test cases execute testing for QA Testing Functional Testing and Integration Testing document and analyze test results and identify fixes required.
  
• Validate report requirements for report development/enhancement prepare test cases and perform testing for reports and printed outputs.
  
• Prepare comprehensive end user Training Documents/Manual
  
• Provide training/refresher training for end users
  
• Provide UAT GoLive and post GoLive support (e.g. answering user queries resolving system/functional issues).
  
• Complete project assignments within defined scope budget and committed timelines as well as provide project coordination functional expertise and contribute to improvements and enhancements.
  
• Responsible for project tracking and control for assigned modules or systems serving as a liaison between end users technical resources and vendors.
  
• Provide support for daytoday queries from end users and to maintain and enhance the system to meet current and future business needs.
  

Requirements

• Bachelor s Degree in Information Technology/Information Systems/Computer Science or relevant field.
  
• 3 5 years of experience in ERP system implementation and support with good knowledge of sales and marketing process customer relationship management supplier management billing and collection.
  
• Experience in Business Intelligence tools reporting tools (e.g. Crystal Report) process/flowcharting tools.
  
• Proficient in office productivity software (e.g. Google Workspace)
  
• A selfstarter with solid interpersonal and communication skills projecting a very positive and professional customeroriented attitude.
  
• Strong team player who is able to work effectively in a team and able to accept and complete assignments beyond job scope.
  
• Possess excellent multitasking analytical and creative problem solving skills.
  
• Resourceful and ability to meet tight deadlines and work under pressure.