Head of Telemarketing, Direct Sales & Retention

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Head of Telemarketing, Direct Sales & Retention

Apply locations PJC-PJ City time type Full time posted on Posted 30+ Days Ago job requisition id JR0000011260

If you are looking to excel and make a difference, take a closer look at us…

Job Responsibilities:

• Develop business potential by planning and implementing tactical sales & marketing strategies, setting team goals and directions in order to source for new avenues for business growth

• Provide guidance and direction to Direct Sales & Telemarketing channels to achieve their sales target to meet KPI.

• Support with coaching and motivation to all sales force in order to continuously improve and enhance staff competencies.

• Drive solicitation for PFS business through acquisition and deepening strategies, focusing on good customer service, widening of acquisition scope and leveraging on business partners network as appropriate.

• Work closely with business units within the bank to ensure delivery of customer satisfaction on product and services, compliance of relevant guidelines & policies as well as complaint handling and credit risk management.

• Build and foster strong teamwork and inter departmental working relationships.

Job requirements:

• Malaysian Citizen

• Candidate must possess minimum Diploma in any business related field.

• Minimum 10 years of working experience in managing a sales team with proven track record

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

About Us

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.

As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.

HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.