Program Manager

Job Title: Program Manager Job Description The Program Manager is responsible for aligning our global programs, providing tactical production support to cross-regional and cross-functional projects, improving critical processes and interacting with the client/stakeholder to assess, identify, and solve for health risk drivers in order to achieve customer retention and expansion. May function as a tactical production project management role on mildly complex projects with a heavy focus on cross-functional collaboration, regional calibration, and process improvement through alignment, teamwork, organization, and data analysis Essential Functions - Duties and Responsibilities • Partner with cross functional teams to assess and identify client health risk drivers, propose corrective action plans • Partner with cross functional teams to develop and maintain strategic roadmaps to drive customer retention and expansion • Plan and lead high-impact initiatives to improve scaled sales efficiency and effectiveness • Continually assess operational risks and leverage the operational understanding of client/stakeholder processes to develop and implement corrective action plans globally • Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery • Leverage strong interpersonal skills to establish trusted advisor relationships with clients • Acts as client champion and facilitate timely resolution of client issues, leveraging resources from across the company as needed • Lead expansion and efficiency projects including change requests • Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes • Seek counsel and guidance from higher level program managers. Receive guidance and mentorship on more complex projects/matters from higher level program managers and management Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents