Sales Team Lead - Immediate Start

We are on the lookout for an experienced Sales Team Lead to join our passionate team at TDCX in Kuala Lumpur.
Growing your career as a Full Time Sales Team Lead is an amazing opportunity to develop relevant skills.
If you are strong in project management, people management and have the right mindset for the job, then apply for the position of Sales Team Lead at TDCX today!

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.

• Work closely with the teams to achieve Qualitative targets specified by the Client

• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.

• Ensure that the feedback provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.

• Identify training needs and work with the training department to organize training/ online learning for the team members.

• Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.

• Preferable with 2 years of working experience in the related field is required for this position and have experience in telecommunication.

• Experience in experience leading, inspiring and motivating others to meet goals and metrics

• Possess project and resource management skills

• Strong communication and interpersonal skills

• Excellent decision making and analytical skills.

• Excellent verbal and written communication skills in English and Thai of supporting market

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX .

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Additional Company Information

Registration No.

555268-P

Company Size

2001 - 5000 Employees

Average Processing Time

8 days

Call Center/IT-Enabled Services/BPO

Benefits & Others

Dental, Miscellaneous allowance, Medical, Vision, Incentive, Bonus and Commission Plan, Life-long Learning and Skills Development, Monday – Thursday: Smart Casual, Friday: Sport Attire, Support: 9:00am – 6:00pm (Monday – Friday) Operations: Shift based on markets

Benefits of working as a Sales Team Lead in Kuala Lumpur:

● Excellent benefits
● Opportunities to grow
● Competitive salary