SEA Presales & Technical Support Engineer

Our client is a leading eCommerce company who specializes in providing digital services, right now they are looking for a SEA Presales & Technical Support Engineer (based in KL). This person will be responsible for dealing with clients across South-East Asia.

The Role

You will be responsible for :

• Support both SME & key merchant accounts, collaborate with internal teams and external partners on integrating diverse needs and perspectives to implement digitalization solutions
• Provide presales technical or presentation support to client service teams
• Analyze and evaluate client's business requirements, identify client's business objectives and real needs and translate into the technical aspects of the solution to internal teams
• Develop project implementation plan and ensure implementation plan is followed through and on track, adhering to appropriate standards and quality expectation
• Be the expert to support interventions on projects where solution quality or progress has become an issue, coordinate with internal teams and external partners to analyse, diagnose and resolve issues arisen during implementation
• Provide development guidance to clients and partners and provide onsite support to key merchants when necessary
• Keep track of issues encountered during implementation, refine solution patterns or develop tools for common and recurring issues, increasing integration efficiency

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 3 years experience, ideally within a Helpdesk / Technical Support, Pre-sales or Software Engineer role.
• Experiences in digital capabilities, enterprise architecture, Service Oriented Architecture, microservices, API and modern integration methodologies is an advantage for this role.
• Highly analytical and able to manage complex solutions
• Excellent interpersonal and communication skills, ability to explain technology from a customer perspective
• Good presentation skills, ability to present and negotiate with external customers
• Well versed in both English and one of the local languages in SEA countries.
• Good at project management, time management
• You have excellent communication and interpersonal skills in both English and Chinese.

What's on Offer?

• Work within a company with a solid track record of success
• Excellent career development opportunities
• Great work environment