Travel & Lifestyle Consultant

Job Description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold ourand powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let's lead the way together.

Go above and beyond at a company that sets the standard for customer-first service.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day-from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role

As an American Express Travel & Lifestyle Consultant, you will be ready to take whatever travel request comes your way. Here's just some of what you could be doing each day:

• Delivering an innovative service to your customers through multi-channel servicing designed to meet their individual requirements
• Consulting with our Card Members through phone and digital channels such as e-mail servicing and website booking support so that you can recommend relevant products and services that are perfectly tailored to their needs
• Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site
• Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars and hotels
• Using your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points
• You will always put the Card Member's experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty

Minimum Qualifications

• Strong verbal and written communication skills including active listening in Cantonese, and English (Mandarin is beneficial)
• Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services via phone and digital channels
• Confident computer skills are vital as you'll be using several different tools and systems daily
• Ability to consult and convey extraordinary care through exceptional writing skills
• A flair for building long-lasting customer relationships through your ability to thoroughly understand your customer and your strong verbal and written communication skills
• A good knowledge of travel and world geography thanks to a lengthy spell spent exploring the world OR a recent history of selling domestic and international travel and lifestyle
• Resilience and composure to remain positive under pressure and in changing circumstances
• Strong time management and multi-tasking skills
• The flexibility to work shifts, including evenings, weekends, and holiday

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Customer Relationship, Travel, Geography, Sales, Time Management, Consulting