Junior Delivery Engineer

Description Noventiq is hiring! Noventiq's story is one of change. We grew, expanded, and adapted, learning more at each step. Now effecting change is at the heart of everything we do. And that doesn't just apply to our customers, it's how we feel about everyone who works with us. We're looking for a Junior Delivery Engineer to bring your talent to Noventiq Malaysia . You'll be a part of our Services Sales team. Position Overview: The Junior Delivery Engineer will participate in overseeing and managing various aspects of our managed services offerings, including monitoring client systems, resolving technical issues, and ensuring service delivery aligns with client expectations. You'll work under guidelines and observation by a team lead. This role will provide you with a strong understanding of IT infrastructure, excellent communication skills, and a commitment to delivering high-quality services. Client Management

• Be involved in regular meetings with clients to review service performance, address concerns, and identify opportunities for improvement.
• Collaborate with Technical account manager to understand clients' specific needs, requirements, and expectations.

Service Delivery & Monitoring

• Be trained to monitor client systems, networks, and infrastructure to ensure optimal performance and availability.
• Proactively identify and address potential issues or disruptions before they impact client operations.
• Implement and maintain monitoring tools, processes, and procedures to support managed service offerings.

Technical Support & Resolution

• Be guided to provide technical support and troubleshooting assistance to clients experiencing issues with managed services.
• Coordinate with internal teams or vendors to figure out and resolve complex technical issues and challenges.
• Document and track client issues, resolutions, and recommendations for future improvements

Performance Reporting & Analysis

• Generate regular performance reports, metrics, and KPIs related to managed services delivery.
• Analyse data and trends to identify areas for improvement, optimization, and enhancement.
• Present findings, insights, and recommendations to internal teams and clients as needed.

Continuous Improvement

• Stay updated with the latest trends, technologies, and best practices in managed services.
• Collaborate with internal teams to develop and implement new tools, processes, and solutions to enhance service delivery.
• Participate in training, workshops, and professional development activities to expand knowledge and skills.

Requirement

• Fresher to 6 months or 1 - 2 years of experience
• IT major, and security is advantage
• Own basic knowledge of core IT principles and background
• Fast learning and good command of English (written and spoken)
• Hands-on experience is a plus
• Malaysia nationality only.

What we offer

• Working time: Mond-Fri, flexible working time
• Attractive Bonus, & Allowances for mobile, transportation, parking
• Premium Healthcare Insurance
• External and Internal Training Opportunities & English class are sponsored by company
• Birthday paid day-off & Birthday gift
• Recognition program, Referral program
• Working device provided or reimbursement on personal device
• Other activities: annual company trip, year-end dinner, exciting engagement events, Coaching opportunities, etc.
• Annual Salary Review & Promotion

Don't forget to include your CV and cover letter. We receive a lot of applications, but we try to notice each of our potential candidates. English, Technical Support, It Infrastructure, Solutions, Troubleshooting, Managed Services, Monitoring Tools, Metrics