MANAGEMENT - OPERATIONS MANAGER

Position Summary

Reporting to the Head of Business Division, you shall be responsible for all special projects and projects development matters in the Company. 

Roles & Responsibilities:

• To manage, plan and coordinate all outlet sales and profitability.
  
• Developing and implementing operational policies and procedures to ensure efficient and effective operations.
  
• Improving systems, processes, and best practices.
  
• Managing day-to-day operations as well as the operations team and operations department.
  
• Ensuring that organizational processes remain legally compliant with regulations and standards.
  
• Maintaining and enforcing health and safety guidelines.
  
• Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
  
• Managing budgets, forecasting, and allocating resources to help meet business and strategic goals.
  
• Performing quality assurance controls to ensure the company’s products and services meet customer expectations and monitoring production KPIs and metrics.
  
• Developing ways to increase the quality of customer service and increase customer satisfaction.
  
• Analyzing data and trends to identify opportunities for process improvement and cost savings.
  
• Optimizing workflows and processes to save time and money.
  
• Overseeing staffing plans and supervising, hiring, and training new employees.
  
• Reporting on operational efficiency and quality standards.
  
• Using strong communication skills to foster a culture of innovation and productivity in the workplace.
  
• Keeping up to date with industry trends and best practices.
  
• Incorporating new technologies, operating systems, and business processes when necessary.
  
• Maintaining service operations with the goal of ensuring sustainability across business operations.
  

Authority:

• Managing all outlet operations on a daily basis
  
• Responsible for outlet customer service and customer experience.
  
• To coordinate with Area Coach on outlet operations performance
  

Requirements

Qualifications:

• At least 5 years of working experience in a similar position, preferably in the Food and Beverage or Hospitality industry.
  
• Strong command of written and spoken English and Bahasa Malaysia language.
  

Skills & Competencies:

• Communication skill
  
• Interpersonal skill
  
• Organizational skill
  

Company Expectations

• Grooming standard as determined by the company. (Uniforms, cleanliness, hygiene)
  
• To be punctual in attendance and no tardiness issue.
  
• Shows strong interest in outlet operations and work in less supervision.
  
• High participation in company interest.
  
• A positive & enthusiastic attitude must always be shown.