Operations Manager

1. Designing and delivering the shared services vision

Responsible for designing and delivering the shared services organization’s vision. Identify trends and assess opportunities to improve processes and execution.

2. Leading change and people

Continuously discovering and providing small but meaningful opportunities and experiences for employees to develop their own capabilities. Encourage and motivate employees to explore challenges and make it a success; give recognition for successes achieved. Provide coaching, direction, and support - not only when people request actual support, but also when they are reserved and unaware of what the challenges are.

3. Driving continual improvement

Ensuring that the RBO organisation consistently meets the needs of the key business stakeholders. Ongoing focus on providing improved capabilities that contribute to better business operations, KPI attainment and outcomes.

4. Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement.

5. Work with the Regional Back-Office (RBO) team leaders to help set and meet daily and quarterly goals/KPIs.

6. Works closely with Head of Regional Back-Office on other special planning and departmental projects.