Social Content Lead

Job Description:

• Lead operations activity and help identify issues to take prevention action
• Manage a team of in-house and vendor agents to operationalize videos-related tasks
• Design, develop, and implement initiatives and projects to improve overall videos quality, agent productivity, and user experience
• Be responsible for monitoring and reporting on agent performance in terms of accuracy and consistency
• Prepare reports & keep track of the team performance
• Course correct non-performing metrics and analysts through root cause analysis and solid action planning
• Elevate and escalate red flags to management from a duty-of-care perspective
• Be responsible for the curation of marketplace content, to perform quality check on the legitimacy of the videos
• Cooperate with stakeholders to get insights, risks, consider effects across the company on operations' standard
• Participate in developing quality inspection standards and continuously optimize the process and system platform
• Review existing KPIs and standardize based on alignment with Regional and local need
• Provide coaching and guidance for subordinates
• Work cross-functionally with internal stakeholders such as Training & QA Team to analyze, report and recommend improvements and implementation to continuously optimize performances and internal collaboration process.

Requirements:

• Minimum 2 years of working experience in leading a content moderation operations team, planning, or strategy role, experience in the e-commerce industry is advantageous.
• Ability to create and manipulate spreadsheets with advanced formula application and database software (Advanced Excel and Google Sheets) experience required
• Ability to develop and present project proposals to management team
• Excellent English language verbal and written communication and interpersonal skills
• Process improvement skill (Lean, Six Sigma green belt certificate is preferred)
• Strong leadership and stakeholder management skills
• Demonstrates complex problems solving skills
• Strong organizational skills and attention to detail

google sheets , Six Sigma, Problem Solving, Content Moderation, Operations, Leadership, Advanced Excel, Lean, Stakeholder Management, Organizational Skills, e-commerce