Customer Experience Intern

To interact with Business Partners and Customers (internal and external) to address theirconcern and needs, by delivering accurate and professional customer experience at all times. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-fujiaire-global-sdn-bhd-job-customer-experience-intern-0]
JOB DESCRIPTION-Daily Assigning Jobs to Contractors and Installers (via WhatsApp) based on the list from CUCKOO and update in the system.-Check job completion on CUCKOO System daily to ensure Installers upload all the required 10 documents into the system to close the job.-Inform installers to collect aircon from their nearest Warehouse.-Solve issues or matters pertaining to jobs assigned to Installers.-Remind Installers to call customers before the appointment date and time to ensure customer availability. At the same time inform customers via WhatsApp on what’s free and what’s chargeable.-Weekly check on the system to ensure all documents are uploaded for payment purpose.REQUIREMENTS-Diploma/ Bachelor Degree in Business Administration, Customer Service or relevant field related preferred.-Duration Internship atleast 4 months and above.-Excellent communication and interpersonal skills.-Patience and the ability to handle challenging situations with professionalism.-Problem-solving skills and a proactive approach to addressing customer needs.-Familiarity with customer service software and systems.-Adaptability to evolving processes and procedures.