Intern - IT Support

Key Responsibilities

• Technical Support: Provide troubleshooting assistance for staff via helpdesk (email, phone, in-person), including OS, software, and hardware issues
• System Maintenance: Set up, configure, and maintain computers, printers, and peripherals
• Network & Infrastructure: Assist with network monitoring, VPN troubleshooting, and server maintenance
• Documentation: Create or update technical manuals, user guides, and IT knowledge base articles
• IT Projects: Support, test, and implement new technology solutions or software, including security patches and system migrations
• Inventory Management: Conduct audits of hardware and software assets
• IT Helpdesk/Support: Focus on end-user support and hardware repair
• Systems Administration: Focus on server, and network management
• Software Development/QA: Focus on coding, debugging, and testing
• Reporting: Prepare the BAU IT operation related reports

Person Specifications

• Education: Currently enrolled in or recently graduated from a Computer Science, Information Technology, or related program
• Technical Knowledge: Basic understanding of networking principles, operating systems (Windows/Linux/macOS), and hardware
• Skills: Strong troubleshooting, analytical, and communication skills
• Tools: Familiarity with software tools like Microsoft Office, ticketing systems, or scripting languages (e.g., SQL, Python) is a plus