Internship

The IT Engineer Co-Op role will provide technical support for the enterprise voice and data network to address client business requirements, provide support for out-of-service events and provide hardware support at our Enterprise datacenter. Guidance is provided by the Team Leader and/or senior Team members. The incumbent will complete routine requests to deliver voice and data network services including design, implementation and performance management, as well as related hardware, software and services required to provide business requirements and overall strategy.

Essential Functions 

Strategy & Planning

• Contribute to process improvement plans.
• Participate in planning routine software product maintenance.
• Automate Infrastructure Services.
• Analyze, document, and recommend improvements to existing workflows, processes, and standards.

Acquisition & Deployment

• Assist with the identification and implementation of solutions that provide enhanced functionality and value.
• Deploy service solutions that simplify processes.

Operational Management

• Perform routine tasks (address service requests related to DNS, IP, load balancer, telephony needs, datacenter; port configurations, capacity planning and network Moves, Adds and Changes deployments). 
• Monitor control systems (incident reports, alerts in Spectrum and WAN activity in Scrutinizer). 
• Handle open cases with vendors by utilizing the vendor tools. Such vendors include: AT&T, Verizon, Granite, and Cisco Viptela. 
• Replace failed hardware from our hardware depot / site reclaims.  Open cases with vendors and ensure service levels are met.  Follow procedures as defined for this process.
• Measure and report on services rendered (monthly metrics and project status reports). 
• Report and compile network metrics that matter to the business. 
• Configure VoIP accounts within Cisco and Microsoft Teams for internal users.
• Configure and manage weekly and monthly reports for Call Center teams.
• Troubleshoot and work with internal customers on various network and phone issues.
• Perform routine audits of datacenter equipment.
• Install, move and decommission equipment from the enterprise datacenters.
• Work with global remote sites on troubleshooting and replacement of UPS gear.

Incidental Functions 

• Assist with Change Management preparations and implementations. 
• Attend meetings in participation with the team.
• Assist with other projects as may be required to contribute to the efficiency and effectiveness of the group.
• Minimal travel may be required.

Requirements

• Diploma/Degree student in Business Administration, Computer Science, Computer Engineering, Cybersecurity, Information Technology, Computer Systems Management, Mathematics, or Electronics and Instrumentation Engineering or related field
• Basic understanding of TCP/IP, switching, routing, Wi-Fi
• Willingness to learn and follow procedures.